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| When was the HP Photo site shut down? |
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On approximately September 15, 2005, the HP Photo site was permanently closed, and is no longer accessible. All members with valid email addresses on file with HP Photo should have received at least three email messages between July and
September informing them of the transfer process and the associated timeline. All members with a valid email address on file with HP Photo were sent an email when their account was successfully transferred to Snapfish.
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| What happened to my photos that were stored on HP Photo? |
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Your HP Photo account, and the photos in it, were transferred to a new account at Snapfish.
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| How do I access my new Snapfish account? |
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You may access your Snapfish account by using the email address that you had on file with HP Photo. You may also use the password which was used to access your HP Photo account.
Things to keep in mind:
- If you have forgotten your HP Photo password you may click the 'forgot password' link on the Snapfish home page.
- Your password may have been reset if it were shorter than five characters. To access your new password, click the 'forgot password' link on the Snapfish home page and your new password will be emailed to you.
- If you are not sure of the email address that was used in connection with your HP Photo account, please write to service@snapfish.com.
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| What if some of the photos that I had previously been storing at HP Photo are missing from my new Snapfish account? |
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It is possible a small number of images were not successfully transferred from your HP Photo account to your new Snapfish account during the migration process. This was most likely to occur if in the case of very large panoramic images that were stored in your HP Photo account. These photos can be returned to you by writing to service@snapfish.com. |
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| I had an account at Snapfish before my HP Photo account was transferred; now I have two. How can I combine them? |
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If you are using a different email address, please write to service@snapfish.com to have your accounts merged after the transfer of your photos has occurred. |
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| What if I live outside the US? |
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If the email address on file at HP Photo had a ".uk" extension, your account was transferred to Snapfish's UK site (www.snapfish.co.uk). All other accounts were transferred to the North American site (www.snapfish.com).
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| Can I still print my photos at home? |
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Yes, home printing is available at Snapfish. To print your photos on your home printer select 'print at home' from the 'get prints' section of the 'things you can do' menu of the Snapfish site.
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| What if I have more questions about Snapfish or my account? |
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If you would like additional information about your account please write to service@snapfish.com. |
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