By using the services made available by Snapfish via the Site ("Snapfish Service"), you consent to the collection, use and disclosure of information in the manner described below. If we decide to change the manner in which we use Customer Information, we will notify you via a post on this page. Please check this page from time to time for changes to make sure you are kept up-to-date on our use of the information collected from our customers.
Customer Information is defined as identifiable information regarding our customers, such as name, address, or email address. The type of information we request depends upon the type of service you are using.
When you want to upload digital pictures or view others' pictures on the Site, we will ask you to provide your first and last name, an email address and a password. We will use this information to create your account so that you can maintain all of your Snapfish activity in a centralized area.
We will collect the pictures that you upload from your computer or from your social media pages, as well as the information about your social media pages.
When you complete a purchase from Snapfish, we will ask you to provide shipping and billing information so that we can fulfill your request.
When you contact us, we will collect your name and e-mail address in order to respond to your questions or concerns.
You also give information when you answer survey questions and organize your photos on Snapfish with titles, captions, categories, etc.
We or our service providers may also collect information relating to your devices, including your device model, operating system, browser type, unique device identifier, IP address, mobile phone number, mobile network carrier, location, and event information (such as application installations). This information may be personally identifiable, or non-personally identifiable.
Snapfish may receive information about you from third parties. For example, if you access the Site through a third-party connection or log in, for example, that third party may pass certain information about your use of its service to Snapfish. As mentioned below, any information that you submit to a third party would be subject to the policies of that party.
Our primary goal in collecting your Customer Information is to provide you with a personalized, relevant, user-friendly experience. Here are the ways we use Customer Information to enhance this experience:
Complete a Transaction: We use Customer Information to complete a transaction requested by you or perform after-sales services. We also may use this information to keep track of your purchases or notify you of any product or service that we believe may be of interest to you.
Customer Communication: We use Customer Information to communicate with you and we consider this communication to be an integral part of the Snapfish Service. We use your email, mailing address and mobile number to inform you of Site improvements, feature announcements, newsletters, Snapfish promotional offers, and occasional third-party promotional offers that may be of interest to you. We use mobile phone numbers to share pictures to mobile phones or to enable access to customer accounts from mobile phones. Only Snapfish (or agents working on behalf of Snapfish under confidentiality agreements) will send you these mailings or use your mobile phone numbers for these purposes.
Customer Satisfaction: We use Customer Information to make your Snapfish experience enjoyable. For example, because we know who you are after you log in, we can present you with the right set of albums in your password-protected account. We also know where to email you to let you know your photos are ready for viewing online. In addition, we may use your photos in emails we send to you to inspire you to explore old or discover new creative ideas.
Social Media: We may use Customer Information to connect you with external applications, such as social media web sites or platforms.
Customer Convenience: We use Customer Information to provide you with the convenience of easy access to the services you request. We may collect information during the shopping experience to make purchasing an easier and better experience for you. For example, if you give us permission to keep your billing information, you won't have to fill out the shipping and billing address each and every time you purchase. For a merchandise purchase, we will ask for final confirmation before charging your credit card.
Snapfish shares Customer Information with third party intermediaries (for example, credit card authorization companies, photo processing labs, merchandise distributors, vendors processing our outbound email communication, etc.) who help us run the Snapfish Service and Site. Your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the Snapfish Service. In the case where Snapfish operates a "co-branded" website or marketing initiative with a Partner, which may be a third party that is joining Snapfish on a customer offer, then Snapfish reserves the right to share basic information such as email address and other contact information with the Partner.
From time to time, the Site may include collaboration features that by their nature support sharing Customer Information with Invitees that you identify. Those users can see your name, email address, information you add to your profile, and any files you choose to share; and they can post comments and email you.
We may have to share your Customer Information with unaffiliated third-party service providers, agents or independent contractors who help us maintain the Site and provide other administrative services to us (including, but not limited to providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the Customer Information for any other purpose than to provide the administrative services for which they are responsible.
Other than as described in the previous paragraphs, Snapfish will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent. If you do not want your Customer Information shared in such an instance we will provide you with the option of telling us not to share it.
You, your Invitees and their Invitees can see your albums online. An "Invitee" is defined as anyone who is invited to the Site to see an album. Anyone who is invited to see an album online must provide an email address and a password to access the Site and view a shared album. When you choose to share your online images with Invitees, those individuals will be able to view your album. If you don't want your Invitees to invite other people to see the album, you can restrict their ability to do so on the album invitation. That will prohibit them from re-sharing the album from within their account on the Site. However, as with any email, your Invitees could forward the email invitation to others, who will then be able to click on the link to the album within the email, and see the pictures too.
Snapfish employees or employees of partner companies that provide services to Snapfish may see your photos while they printed and packaged. In addition, your photos or personal account information may be seen by Snapfish employees or service providers in order to evaluate, validate, or correct problems with your account.
Yes! By using the Site and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact Customer Service or reply STOP to a text messages once it is received. However, you hereby consent to receiving a confirmatory message in response to your STOP request.
Yes, Snapfish uses non-personally identifiable information as follows:
IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to gather broad demographic information such as geographic distribution of our members. We do not intentionally link your IP address to your personally identifiable information.
Advice on Limiting Cookies: You have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies. If you choose to reject all cookies, you may be unable to use certain services. Please consult your browser instructions for information on how to modify your choices about cookies.
Clear Gifs (Web Beacons/Web Bugs): We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier that are used to track the online movements of Web users. Clear gifs are not tied to users' personally identifiable information.
Non Personally Identifiable Information used through Affiliate Programs. Snapfish uses clear gifs in combination with cookies to support affiliate programs administered by 3rd party companies. These programs allow other web services to offer special Snapfish deals to their customers. When a customer signs-up for the Snapfish service via an affiliate link on a non-Snapfish web site, we display a clear gif which causes a cookie to be passed to the 3rd party administrator for accounting purposes.
That means, for example, that if a person visited "www.companyX.com" and from "www.companyX.com" clicked on a "Sign-up for Snapfish" link and completed the Snapfish sign-up process, we would display a clear gif causing a cookie to be transferred to the affiliate program administrator. This cookie contains an ID number that tells the 3rd party administrator that a new user was sent to Snapfish from "www.companyX.com" The clear gif and the cookie are not tied to users' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
When you access the service through a mobile device, we may access, collect, monitor and/or remotely store such device identifiers as "universally unique identifiers (UUID)". These are small data files stored on or associated with your mobile device. This may be used to help you log in faster and enhance your navigation of the Snapfish Service.
Your Customer Information on the Snapfish Service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it every 3 months. You may edit your Snapfish account information by using your Snapfish member name and password.
If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your Snapfish account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information. Please note that because our company is particularly sensitive to protecting information about children on the Internet, kids under 13 are not eligible to be members of Snapfish. However, we encourage parents to use our service as a family activity with their children and to carefully monitor any Internet activities (including use of the Snapfish Service) engaged in by their kids. Snapfish employs SSL - a specialized encryption and security technology -- to protect your Customer Information. We understand that this is especially important when there is an exchange of credit card, billing and password information. In addition, we limit access of Customer Information to only those employees who need it to carry out their jobs.
Snapfish will never ask you for your password in an unsolicited phone call, an unsolicited email, or SMS. You will only be asked for your member name and password when you initiate the contact and only if the member name and password are necessary to correct a service problem.
Customer Information that you provide during registration is available in your Snapfish online account. To edit your Customer Information, you must enter your email address and password to access your account. You may edit your account information at any time.
You can also cancel your Snapfish membership by contacting Customer Support. If you request cancellation of your account, Snapfish may (but is not required to) remove any and all content (photos) or other personal information from the Site, and your photos may not be accessible to you even if you choose to rejoin or reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law.
If you choose to provide us with your Customer Information, Snapfish may transfer that information to affiliates, partners, or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Customer Information to the United States which does not have the same data protection laws as the EU and by providing your Customer Information you consent to:
Links from the Snapfish Site: If you leave the Site to visit the site of any third party advertiser or sponsor, you may be asked for your credit card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. As described above, Snapfish has no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how your information may be used.
How We Respond To Do Not Track Signals: Please note that the Site does not support "Do Not Track" browser settings and we do not currently participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your information.
Notification of Change: If we are going to use your Customer Information in a manner that is materially different from that stated at the time of collection, we will notify you via email. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will notify you of the change. In some cases where we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
303 Second Street
South Tower, Suite 500
San Francisco, CA 94107